Returns & refunds
For confirmed open-box deliveries, inspect the product in the delivery agent’s presence before accepting it. If it is visibly damaged, refuse acceptance and request an immediate return with the agent. Contact Sysmantech with your order number and details of the damage.
After acceptance, routine product faults are handled under the manufacturer’s warranty and its terms. This policy does not limit your rights under applicable consumer law, including remedies for defective, incorrect or misdescribed goods.
We process approved refunds within 48 hours of approval, to the original payment method. The time for the credit to appear in your account depends on your bank or payment provider.
Keep your invoice, product serial number and photographs of the issue when contacting us. Do not send a product back before receiving return instructions. The return contact address is Ground Floor, Santhi Emarald, Cheruparambath Road, Kadavanthra, Ernakulam, Kerala - 682020; phone and WhatsApp: +91 99471 46608.
Contact Sysmantech
Ground Floor, 55/2736 and 55/2737, Santhi Emerald, Cheruparambath Road, Kadavanthra, Cochin, Ernakulam, Kerala - 682020